Privacy Policy

1. Who We Are

ProPool ("we," "us," or "our") is a pool maintenance and service company based in South Florida. We operate the website at mypropool.com and a client portal that allows our customers to view their service history and invoices.

2. Information We Collect

We collect information you provide directly to us, including:

• Name and contact information (email address, phone number, service address)
• Service history and invoice records related to your pool maintenance
• Authentication information used to access your client portal

3. How We Use Your Information

We use the information we collect to:

• Provide and manage your pool maintenance services
• Send you invoice notifications and service visit reminders via SMS and email
• Allow you to access your client portal to view invoices and service history
• Communicate with you about your account and services
• Comply with legal obligations

4. SMS Notifications

When you sign up for ProPool service — either through our online quote form at mypropool.com/contact or by signing a service agreement — you will be asked to separately and affirmatively opt in to SMS notifications by checking a consent box. This box is not pre-checked, and providing consent is not a condition of receiving pool service.

By opting in, you agree to receive SMS text messages from ProPool regarding:

• Invoice notifications when a new invoice is generated
• Service visit reminders and updates
• Service completion confirmations
• Account-related notifications

These messages are strictly transactional and informational. No marketing or promotional messages will be sent. Message frequency varies based on your service schedule (typically 1–2 messages per month). Message and data rates may apply.

You can opt out at any time by replying STOP to any message. For help, reply HELP. Opting out will not affect your pool service.

Mobile information and messaging consent is not shared with third parties or affiliates for marketing or promotional purposes.

5. How We Share Your Information

We do not sell or rent your personal information. We do not share mobile information or SMS consent data with third parties or affiliates for marketing or promotional purposes. We may share your information with trusted service providers who assist us in operating our website and services (such as database hosting and SMS delivery), but only as necessary to provide those services. These providers are contractually obligated to keep your information secure and confidential.

6. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, loss, or misuse. Your client portal is protected by one-time code authentication.

7. Data Retention

We retain your personal information for as long as you are an active client and as required by law for tax and business record-keeping purposes.

8. Your Rights

You have the right to access, correct, or request deletion of your personal information. To exercise these rights, please contact us at admin@mypropool.com.

9. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Email: admin@mypropool.com
• Phone: 305-767-6945
• Website: www.mypropool.com